At First Car World, we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible. But don’t just take our word for it, see what some of our AutoTrader customers have to say about us.
You can also check out our reviews on AutoTrader and leave your own.
Tabitha Elcock-Haskings
★★★★★ 12/07/2025
Fantastic service. My car battery was replaced before I picked it up at no additional cost, and it was also waxed for free. Buying my first car was a really great experience.
Anonymous 2
★★★★★ 31/05/2024
Excellent choice of well-presented vehicles. A personal and patient approach was appreciated, as I had been driving the same vehicle for 15 years and had some hesitation. I would happily return when next looking to upgrade our other car.
Chloe Anne Smithman
★★★★★ 11/06/2023
Fantastic service. Very happy with my car! All the paperwork done by Callum was so quick. Got to drive away the same day! Would highly recommend First Car World.
Anonymous
★★★★★ 23/11/2024
Great company, would use it again
The service here was brilliant. Very smooth purchase, no pressure sale, and my new car was presented spotlessly clean. After-sale care has been great too. The car required a spare key, which was arranged for me and received within a few days. Really lovely little car with great mileage and service history. Would absolutely recommend it.
Anonymous 3
★★★★★ 02/05/2024
Professional, Helpful, and Polite
As a woman, I felt comfortable and was treated in a non-condescending manner. Very professional and polite.
Geoff F
★★★★★ 22/09/2022
I bought a car from this company recently. For my budget of £7,000, I was looking for a medium-sized family hatchback in excellent condition, with a solid service history and relatively low mileage for its age. After three weeks, I am completely satisfied with my purchase.
The company is owned and run by Callum, whose policy is clearly to prioritise quality over quantity by keeping a small stock of carefully selected, well-maintained used vehicles. If one of his cars might meet your needs, I strongly recommend giving him a call.
Sally W
★★★★★ 13/01/2026
After searching for a well-priced car during the Christmas period, I finally found a great selection at Lordans in Dorking. They must have had over 50 small hatchbacks at very affordable prices. Some better than others, of course, but I could not complain at all.
There was a very polite young man called Callum, who is very knowledgeable about all the cars for sale + insurance quotes, etc. No pushy sales, just an easy, relaxed buying experience.
After a long test drive, we concluded a deal & Callum agreed the car would be serviced, get a new MOT & polished before coming back THE NEXT DAY for collection (so efficient).
I would definitely recommend this place to friends and family who are in the market for a small hatchback at a great price!
April H
★★★★★ 17/03/2024
I went to First Car World to view a Citroën C1 and a Mini for my first car. When I arrived, Callum was very helpful and had both cars ready for me to test drive. I ended up buying the Mini.
There was a light issue with the passenger window getting stuck; however, Callum had it fixed and sorted the same day, so I cannot fault it. I would give 10 stars if I could due to how seamlessly he made buying my first car from start to finish, even with a window issue.
Janet W
★★★★★ 25/10/2023
Excellent! Callum is a professional, informative and extremely patient man. I bought my daughter a Ford Ka in April 2023 and have had no trouble at all. The petrol cap got stuck, and Callum was quick to send me a replacement. The car was delivered to my door. Very happy! Would highly recommend First Car World!
Paul G
★★★★★ 24/10/2025
After having two seriously bad dealings with second-hand car dealers, I looked at this company’s reviews and wondered, “Can these be true?”
Well, yes. These reviews reflect exactly the experience I had with Callum. I cannot fault his service from start to finish of the car purchase. I asked for and received a brand-new 12-month MOT, giving me peace of mind that the car was fit for purpose.
The car was slightly outside the 25-mile delivery service, but he delivered it at no extra cost. It runs and drives perfectly for my needs. Callum has a sound, professional and personal approach to running a car business. Don’t ever lose those qualities.
More reviews are available to browse on Auto Trader and our Social Media profiles.